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Bio Shield Tech B2B, Institution, Government and Commercial Sales Policy Guidelines

Open Accounts: We offer open accounts to qualified customers. Please be aware that we process applications as quickly as possible. However, we ask for your patience as processing of your application can take 7 to 10 days. Many companies that are used as credit references will respond only to written requests for information. Until an open account is established, purchases must be shipped prepaid by Visa, MasterCard or American Express. Once an Open Account is established, we will accept company purchase orders. Payment terms are net 30 days from the date of invoice. Invoices are sent by email unless otherwise arranged in advance. Monthly statements are not sent out, so customers are expected to pay from the invoice. To maintain open account status, invoices must be paid within the terms stated. No orders will be shipped on past due accounts until the outstanding balance has been paid in full. A PDF version of our credit application is available for download or you can call or e-mail us to have an application sent to you.

VISA, MasterCard, American Express: For your convenience, we accept Visa, MasterCard and American Express. We also accept credit card payments for phone orders by calling 888.489.9226

Back Orders: As hard as we try, there are times when we must back order items you want. We maintain a computerized back order file and automatically will ship items to you as soon as they become available. If you do not want back orders shipped, please inform us and we will mark your records accordingly.

Sample Request: Due to the unique nature of our antimicrobial protected products and solvents we receive many requests for samples. Bio Shield Tech sample policy requires a $75.00 sample handling charge for each product group requested payable by VISA, MasterCard or American Express. ALL Sample costs will be credited to your first order (less shipping charges) if order is placed within 6 months of original sample request. Contact sales@bioshieldtech.com for more detailed information, terms and exclusions regarding our sample request policy.

Equipment Warranty: All equipment is sold with a factory warranty. Should a problem arise, we ask that you return the defective item so that we may forward it to the manufacturer. Please refer to our return policy to request a return authorization (RA) number prior to returning any piece of equipment. In the event that the factory does not cover the replacement under the warranty, we will inform you of the reason why and appeal their decision, if so desired.

Technical Support: We are pleased to offer a Technical Support Department staffed by highly experienced representatives who participate in an on-going training to keep abreast of the latest industry developments. We welcome your questions, problems, and comments. If we are unable to answer a question or solve a problem, we will be happy to call on industry leaders to provide the correct information. In addition, you will soon find a comprehensive searchable database of cleaning procedures, tips and tricks here at our web site.

Policy Changes: Many changes occur beyond our control that may affect pricing and availability of items that qualify for our free freight program. We reserve the right to make any additions, deletions or substitutions of qualifying items at any time and without prior notice.

Disclaimer and Limitation of Liability: The information presented on this web site and pricing are current and correct to the best of our knowledge. Nevertheless, products, including their chemical formulations, hazards and dilutions, do change during the year.
ALWAYS REFER TO PRODUCT LABELS, MATERIAL SAFETY DATA SHEETS, INSTRUCTION MANUALS AND CURRENT LITERATURE BEFORE USE. BIO SHIELD TECH MAKES NO GUARANTEES OR WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCTS PURCHASED AND ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY DISCLAIMED BY BIO SHIELD TECH, LLC AND EXCLUDED FROM ANY AGREEMENT MADE BY BIO SHIELD TECH, LLC EXCEPT:
The purchaser or user of a product from Bio Shield Tech agrees that, if the product proves to be defective or in any way unsuitable, Bio Shield Tech limit of liability for all damages, included but not limited to incidental or consequential damages, and purchaser's and user's exclusive remedy, regardless of legal theory, shall be for purchaser or user to receive, at Bio Shield Tech's option, an equivalent quantity of replacement product or a refund of the purchase price. As much as we try to guarantee low prices, there may be some typographical errors. We apologize for any inconvenience this causes. Prices are subject to change without notice.

We appreciate your feedback and welcome any suggestions on how we can make your job easier. Feel free to fill out the form below to have one of our friendly and knowledgeable customer service representatives contact you.


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